Help Center

USA domestic Orders:
$10 & UP SHIPPING USA Domestic

For USA Domestic Shipping

• For Audio Stand: All USA Domestic orders usually takes 1-3 business days to process your order. It will take approximately 5-20 business days for delivery by UPS.
• For other small accessories: All USA Domestic orders usually takes 1-3 business days to process your order. It will take approximately 3-10 business days for delivery by UPS or USPS.
• Please put your phone number into the NOTES when making payment via PayPal.
• Customers will receive an order status update via email containing their tracking number once their order has been shipped. It is the customer's responsibility to refer to their tracking number for delivery information.

*Order may require a signature.

**Before checkout makes sure the address is correct, we only ship to the address provided. If the shipping information is incorrect, please email us immediately to cancel the order.
If you replace the order as soon as you receive the cancellation confirmation, you’ll keep your spot and your order will not be delayed.
We are unable to make any change if the package has been shipped, and we will not provide a refund due to the incorrect shipping information.

***If you didn’t inform us about the wrong address most likely the product will be back to the sender. If the customer's package is returned due to non-delivery or nonclaim, we will contact the customer and if the customer would like the package reshipped, there will be an additional shipping fee.
If a package is non-deliverable due to an error with the carrier, the customer will need to contact their local carrier customer service representative to file a claim.
If a customer does not want their package reshipped, the order will be refunded minus the restocking fee. There is no refund available if the package is lost due to the wrong OR incomplete shipping address.

If you have any question, please email us at audiobastion.us@gmail.com

1. We accept return within 30 days starting from the date the item is delivered. All returned items must be in new condition, in their original box and must include all accessories. We can only refund the original purchase price. Shipping and handling fees are non-refundable. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 20% restocking fee.

2. Please contact our customer service audiobastion.us@gmail.com with your invoice and order number for return details before you ship back the product. 

(Please note that customers are responsible for the return shipping fee).

3. We will NOT accept the return after 30 days starting from the date the item is delivered.

4. The refund will be issued in the same original purchase price. 

If you have any question, please email us at audiobastion.us@gmail.com

• If you received an incomplete order or defective please take a picture of the package, the items, and the packing slip and send an email to our customer service within 48 hours after the delivery for further assistance, otherwise, we won't be able to process your claim.
• If the tracking number shows “delivered”, but you haven’t received the product, make sure the address is correct, look for a notice of attempted to delivery, look around the delivery location for your package, see if someone else accepted the delivery, check your mailbox or wherever else you receive mail, wait out the full 72 hours before contacting us.
  
• All lost packages must be reported within 30 days of your order's ship date. If we are notified of a lost package after this time frame, we will not be able to process your request. 
  
• If the shipping information is incorrect, please email us immediately to cancel the order.
  We will not be able to make any change if the package has been shipped, and we will not provide a refund due to incorrect shipping information.

If you have any question, please email us at audiobastion.us@gmail.com